Frequently Asked Questions.

How to ship us film

Check out this PDF

Do you offer a Rush?

Yes we do! Add 50% to the entire order and most rush orders are turned around in 3 – 4 Days! Make sure you note in the special instructions to RUSH your order in BOLD print!

How do I fill out your order form?

Here is an example and directions on how to fill that bad boy out!
Order Form Example 
blank order form

Do you offer a custom Personal Profile?

YES! There are a few ways to show us how you like your color. The Easy Way:  Send us a few of your favorite scans here! We will download these and keep them for us to reference! Super easy!  Or you can do it this way: Check out this page and fill out this information on your order form! Simple as that!

What is your current turnaround time?

Turn times are the hardest to predict. So many things come into account here: amount sent in to time of year. But here are some guidelines you can go by . If your order contains only C-41 film and is scanned on the noritsu, our turnaround time is about 5-7 business days *. If your order contains true black and white film it may take a few days longer because our black and whites are dusted each frame in PS. If you choose the frontier scanner option, your scans will take 7-10 Business days. The reason Frontier takes longer is because the scanner is much slower than the Noritsu.  * During wedding summer months our turn around times will be a tad delayed… Don’t worry we are on top of things!

Terms of Service

Term of service: Though every precaution is taken to insure the safety of our film, unfortunately even with the best operators and best machines, error is possible. Submitting any film to this firm for processing, printing or other handling constitutes an AGREEMENT by you that any damages or loss by our company, subsidiary or agents, even though due to the negligence or other fault of our company, subsidiary or agents, will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance of the film is without other warranty or liability, and recovery for any incidental or consequential damages is excluded.

How much do you charge for pushing and pulling?

No charge. Just make 100% sure to mark your rolls.

How large are your scans and how large can you print them?

The recommended dpi of prints is between 180 and 300.

Here is our scan technical information:

Noritsu
35mm – Standard and Large (3130 x 2075)
120/220 – Standard and Large ( 4824 x 3533 ) 48mb file when opened in PS. (this is a huge scan)
*We use to offer Large and XL scans from the Noritsu, but we now only offer L scans and standard which is actually XL noritsu scans. The exact same size except standard isn’t color corrected.

Frontier
both 120/220 and 35mm
*these sizes will vary depending on format of course.
Large (3035 x 2279)
X-Large (4228 x 3047) 37 mb file when opened in PS
XX-Large (4997 x 3649) 47.4 mb file when opened in PS

Other Info:

Medium Format
At 180 dpi, the optimal print size on our Standard and Large scans is 11″ x 14″, and at 300 it is 8″ x 10″.
At 180 dpi, the optimal print size on our Ex-Large scans is 20″ x 27″, and at 300 it is 12″ x 16″

35mm
At 180 dpi, Standard and Large scans is 11″ x 17″, and at 300 it is 8″ x 12″. ( i have done 16×20′s that look fine )
At 180 dpi, XL scans can print 25″ x 38″ and at 300 it is 15″ x 23″

NOTE:  I also have done 40x60s with the XXL frontier and Large Noritsu sizes.

 

Do you cross process?

Yes, except for Kodachrome.

How do you return my processed negatives to me?

We now ship back negatives after each order , but we do save your money and click this link to see how!  The negatives will be sleeved and rolled up for shipping, we do NOT cut negs. Each roll will have a twin check tab on it for you to reference. Your scans will have the same number at the front of the file name. Organization is awesome. Shipping will be charged to your account when the order is checked in.

Noritsu or Frontier (That is the question?)

Neither is better than the other. They are just different.

Sample scans?

Check out our sample scan page.

How do I receive my scans?

First thing is put Orders@Indiefilmlab.com on your safe list on your email client – that way you will get our emails saying that your film is ready. You will receive an email with a link to download your scans. That easy.

What are the different scan sizes?

Standard scans is Noritsu + c-41 only, this scan doesn’t have any density or color correction. It is a tad smaller than the large scans ( not by much, it is a 15mb file in Photoshop ). This option can not be used on black and white films.

Large Scans and XL Scans are Corrected for Color and Density.